Many questions, that so far have reached us by e-mail, have already been answered at the FAQ´s. Please make our work easier and read first through our FAQs before you write to us directly.
If you still have questions about the lease contract at the House-of-Nations, please use the given e-mail address to contact us. Please understand that the staff of our rental teams only respond to questions that are not included in the FAQs.
Go to the home page and use the menu to get to “reservation request” and fill out the form step by step. With the button “send” in step 4 of the reservation request, your reservation will be sent to us.
Reservations to the 1st or the 16th of a month are possible as followed:
Our residences are accommodations for students, apprentices and trainees from Berlin. Therefore we need for the contract documents a certificate of the school (matriculation, apprenticeship or intership certificate).
The minimum rental period is generally 7 months. In exceptional cases, a shorter rental period is possible, but not at the Ernst-Reuter-Haus. There the minimum rental period is 6 months.
All our apartments have a private bathroom and a kitchenette. Residents of single rooms have to share the kitchen, shower and toilet with other residents. For specific information please consult the sub-pages to our houses.
The monthly rent depends on size, location and equipment of the apartment/room.
The following services are included in the rent:
Electricity, Heating, Water and Linen change on a monthly basis
Except broadcasting fee this is to be paid separatly >>>Info<<<
Yes, the deposit is 2 months rent.
If the reservation is accepted by us, you will receive an email with a link to pay the security deposit and the first rent.
For the transfer, the following payment methods are available:
You may cancel your reservation free of charge until the scheduled start of your contract. In case you have already paid your deposit and rent in advance, we will refund the full amount after receiving notification of the recipient account.
Please note: we cannot cover any transaction fees charged for the return.
Jeder Einwohner einer Stadt oder Gemeinde ist gesetzlich verpflichtet, sich beim zuständigen Einwohnermeldeamt – in Berlin sind dies die Bürgerämter – an- bzw. ggf. auch wieder abzumelden. Bitte melden Sie sich unbedingt innerhalb von 14 Tagen nach Ihrem Einzug beim Bürgeramt an. Wenn Sie nach Ihrem Auszug keine neue Wohnung innerhalb Deutschland beziehen, sind Sie zusätzlich verpflichtet, sich innerhalb von 2 Wochen nach dem Auszug beim Bürgeramt abzumelden.
Ab 01.11.2015 erhalten Sie hierfür von uns bei der Unterzeichnung des Mietvertrages bzw. bei Ihrem Auszug auf Wunsch auch eine Bescheinigung zur Vorlage beim Bürgeramt.
In each of our residences, there is a laundry center with modern washing machines and dryers.
These and similar information you will find in our info boxes in the lobby oft he respective building.
For tenants who do not have the possibility to bring crockery, we offer a kitchen starter package for sale. Kitchen packages are getting sold in the following properties: Brunnenstraße, Keithstraße, Ernst-Reuter-Haus, Walter-May-Haus and Hanielweg.
The kitchen starter package includes:
Cutlery set 2 pcs. each. (knife, fork, tablespoon, teaspoon), kitchen knife set, crockery set (dinner and breakfast plate), glasses set, bowl set, small and large chopping board, coffee mug set, pot set, frying pan, spatula set, box with lid, hygiene starter set
for 65,60 EUR
You can order the kitchen starter package directly from customer advisor or the property manager on site. Purchase is on account.
With the exception of the student residence in the Keithstraße, all our residences have their own parking spaces. Check availability on arrival if necessary.
Residents of the building at Keithstraße in urgent needs can rent a parking space in the adjacent parking garage. If this is the case, ask to us for the contact.
You have the possibility transfer the rent to our account, to setup a standing order or to have a direct debit from your account.
As reason for payment please put your EDV-No. and tenant number to specify.
Tenants of the student residences Ernst-Reuter-Haus, Walter-May-Haus, Paul-Hertz-Haus, Keithstraße and Alfred-Jung-Straße please transfer the rent to the account of the Bürgermeister-Reuter-Stiftung.
Our bank account information:
IBAN: DE68 1002 0500 0003 1232 06
Bank für Sozialwirtschaft AG
Tenants of the student residences Brunnenstraße and Hanielweg please transfer the rent to the account of the Bürgermeister-Reuter-Stiftung.
Our bank account information:
Bürgermeister Reuter Soziale Dienste gGmbH
IBAN: DE17 1002 0500 0001 1881 01
Bank für Sozialwirtschaft AG
The rental payment must be received no later than the 03 day of the month on our account.
With your cash card or credit card at administration or at the Concierge in the Ernst-Reuter-Haus. In exceptions you can pay in cash. For this please make an appointment with accounting. Soon you can pay also at the office of your customer advisor by credit card or cash card. Exception here is the Paul-Hertz-Haus.
Finance and accounting
Tel.: +49 (0)30 49 10 22- 340
Fax: +49 (0)30 49 10 22 -9341
From time to time problems occur with a slowed Internet connection. The cause of this problem is often the simultaneous use of the WLAN by several tenants. This is usually the case in the evening and on weekends.
For other problems with the Internet, first check the FAQs at www.house-of-nations.de/infopoint/form-center.
There you will find solutions to the most common problems that can occur when using a public spot. If the problems persist, please complete the checklist contained in the FAQs and the WLAN questionnaire and contact the inventory management (property manager/customer advisor).
Your request will then be forwarded to IT Support.
Landgrafenstr. 14, 10787 Berlin
(Bus 200 Budapesterstr./Bus 100 Bayreutherstr.)
Monday 1 p.m. to 5 p.m.
Thursday 9 a.m. to 1 p.m.
Should a problem arise, like a broken refrigerator, a toilet doesn´t work or an electrical shortage, etc. please get in touch with your customer advisor or the concierge.
Please let us know about your troubles in writing. Give the reason for your trouble, when it has happened, your EDV number, and if applicable the name of your neighbor. And please don´t forget to give us your own information.
In the case of noise disturbance, please make a journal of it for 3-4 days with information about the disturbance.
You may cancel your reservation free of charge until the scheduled start of your contract.
In case you have already paid your deposit and rent in advance, we will refund the full amount after receiving notification of the recipient account.
Please note: we cannot cover any transaction fees that may be charged for the return.
Leases where there is no fixed end of the lease has been agreed, can usually after 6 months with a period of notice 6 weeks to 15 or at the end of the month, be terminated.
You will get an appointment from your customer advisor for the purpose of pre inspection. If you can´t make it to the appointment please contact the customer advisor immediately to make a new appointment.
The apartment / room should be cleaned before being returned. The garbage should be disposed of properly.
The deposit is not paid before the end of 9 weeks after termination of the lease to the account you specified. If you close your account in Germany, you´ll have to give us your foreign account information. We don´t pay back money in cash!